Key concepts
- Credits - consumed each time you reveal contact data (phone number or email)
- Monthly credits - refreshed on your billing anniversary date each month on monthly plans
- Annual credits - allocated at the start of your annual contract
- Shared credits - on team plans, credits can be shared across the whole team or allocated per user (Admin-controlled in supported plans)
- Remaining credits - visible at any time in Usage Analytics (Press your name → Analytics)
What uses a credit?
If you’ve already revealed a contact, viewing their details again does not use additional credits - even across sessions. For the complete breakdown across API, Workspace, CSV Enrichment, Recommendations, and Buying Group, see How Credits Are Counted.
Do unused credits roll over?
It depends on your plan type. Monthly plans (Pro, Premium, Scale): Unused credits roll over to the next month, up to a maximum of 2× your monthly credit allowance. Once you reach that cap, no additional credits accumulate until you use some. For example: if your plan includes 100 credits per month and you use 40, you carry 60 forward - giving you 160 credits at the start of next month. If you use none at all, you still cap at 200. Annual plans: Credits are allocated as a full-year pool at the start of your contract and don’t reset monthly. Unused credits at the end of a contract term do not carry forward to renewal. Free plan: Credits reset to your monthly allowance each billing cycle. Unused credits do not carry over.Which plan do I have?
Lusha offers five plans: Free, Starter, Pro, Premium, and Scale. Each plan includes a set number of credits per month. Scale plan customers can also negotiate custom credit volumes. To see your current plan and credit balance: go to Settings → Payments & Subscription.How team credit allocation works
On our new Premium and Scale plans, Admins can choose between two credit modes:- Shared pool - all team members draw from one combined credit balance
- Per-user allocation - each user is assigned a fixed monthly credit limit
How to check your credit usage
1
Open Usage Analytics
Go to Usage Analytics (Press your name → Analytics)
2
Review your credit totals
You’ll see your total credits, credits used, and credits remaining for the current cycle.
3
View usage by team member (Managers and Admins)
Managers and Admins can also view usage broken down by team member.
Credits reset at the start of each billing cycle. On monthly plans, unused credits roll over up to 2× your monthly limit. For example, on a 100-credit plan, you can hold a maximum of 200 credits at any time.
When do my credits reset?
Your credits reset on your billing anniversary date - the same day of the month you first subscribed, not the 1st of every month. On annual plans, credits are allocated once at the start of your contract term and don’t reset monthly. See Where can I find my credits renewal date? for exactly where to look it up. You’re all set - now you know exactly when to expect your credits to refresh. If you need more credits before your reset date, contact Lusha Support via the chat icon in your dashboard.Related pages
- How credits are counted - the complete per-feature credit cost reference (API, Workspace, CSV Enrichment, Recommendations, Buying Group)
- Workspace credit costs - full breakdown - every credit event specific to Workspace
- Credits and Unified Recommendations List - how reveals and shows are charged in the Recommendations table
- How to limit credits per user or group - set per-user or per-group credit caps (Scale plans)
- How to see each team member’s credit usage - view and export per-user credit consumption
- How to set up Auto Top-Up for credits - automatically purchase credits before your balance runs out
- Where can I find my credits renewal date?
- Why am I seeing a search activity limit? - why searches can stop while you still have credits
- Account cancellation: what happens to your credits and data