# How to Set Up Auto Top-Up for Credits

Automatic Credit Top-Up adds credits to your account when your balance drops to a threshold you define. You choose when a top-up is triggered, how many credits to purchase, and how many automatic purchases are allowed per billing cycle.

This article walks you through setting up Auto Top-Up, understanding your spend controls, and managing the feature over time.

## Plan availability

Automatic Credit Top-Up is available on **Starter**, **Pro**, and **Premium** plans. It is not available on Free Trial or Scale/Enterprise accounts. Only account **Admins** can configure this feature.

## Before you begin

Make sure your account has a saved payment method. Auto Top-Up cannot be enabled without one.

To add a card, go to **My Account** → **Payments & Subscription** → **Payment Method** → **Add card**.

## How to set up Auto Top-Up

1. Go to **My Account** in the top navigation bar.
2. Click the **Payments & Subscription** tab.
3. Find the **Auto top-up** section and click **Set up**.
4. Set your **Trigger Threshold** in the setup modal — the credit balance at which an automatic purchase fires.


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💡 Note:
 The minimum trigger threshold is 200 credits. It cannot be set to 0. The credits remaining above the threshold act as a buffer while payment processes, so your team experiences no interruption.
1. Select the credit amount to purchase from the dropdown. Available bundles match Lusha's standard top-up packages. The equivalent dollar cost is calculated and displayed automatically — this field is read-only.

2. Set your **Cycle top-up limit** — the maximum number of automatic purchases allowed per billing cycle. The system displays the maximum you can select based on your plan.
  - The minimum is 1 top-up per cycle.
  - The **"Up to $X / cycle"** figure shown next to this field is the maximum you could be charged if every allowed top-up fires. This field is read-only.


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💡 Note:
 For monthly plans, the billing cycle is your monthly billing cycle date (subscription start date). For annual plans, it's the full annual period.
1. Confirm your saved payment method is correct.
2. Click **Save & Enable**.


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💡 Note:
 Once enabled, Auto Top-Up remains active at renewal unless you actively turn it off.
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## What happens when Auto Top-Up fires

When your balance reaches the trigger threshold, Lusha checks two conditions before charging:

- Your cycle top-up limit has not been reached.
- At least 12 hours have passed since the last auto top-up (a built-in anti-fraud safeguard).


If both conditions are met, the purchase fires automatically. Credits are added to your account as soon as payment is confirmed. You'll receive:

- An email with the amount charged, credits added, and a link to manage your settings.
- An in-platform notification with a direct link to your Auto Top-Up settings.


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Each auto top-up purchase generates an invoice that appears in your **Payments & Subscription** page alongside your other billing history.

## What happens when the cycle limit is reached

Once you've reached the maximum number of automatic top-ups for your billing cycle, Auto Top-Up pauses until your next billing cycle begins. You'll receive an email and an in-platform notification.

If your account runs out of credits while Auto Top-Up is paused, you'll need to purchase credits manually or upgrade your plan to continue using Lusha.

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⚠️ Important:
 If your team runs out of credits while Auto Top-Up is paused, they will see the standard credit limit pop-up and won't be able to use Lusha until credits are added.
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## How to update or disable Auto Top-Up

You can change any part of your configuration at any time:

1. Go to **My Account** → **Payments & Subscription**.
2. In the **Auto top-up** section, click **Set up** (or the edit option if already configured).
3. Update your settings and save — changes take effect immediately.


To turn it off, toggle **Auto top-up** to the off position. You'll see a confirmation: "Auto top-up has been disabled. Your team will not receive automatic credit top-ups."

## If a payment fails

If the automatic charge fails (for example, due to an expired card), no credits are added. You'll receive the standard billing failure email with a link to update your payment method.

Auto Top-Up remains enabled and will try again the next time your credit balance reaches the configured threshold.

You're all set! Once enabled, Automatic Credit Top-Ups run automatically based on the settings you've configured. You can update or disable them at any time.

**Related articles:**

- [How to upgrade your plan](/user-guide/plans-and-upgrades/how-to-upgrade-your-plan)
- [Lusha's pricing system](/user-guide/plans-and-upgrades/lushas-pricing-system-2)
- [How to update your billing information](/user-guide/billing-and-payments/how-to-update-your-billing-information)