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Automatic Credit Top-Up adds credits to your account when your balance drops to a threshold you define. You choose when a top-up is triggered, how many credits to purchase, and how many automatic purchases are allowed per billing cycle. This article walks you through setting up Auto Top-Up, understanding your spend controls, and managing the feature over time.
New to credits? Start with How credits work in Lusha for the basics - plan allowances, rollover, and reset dates.

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Plan availability

Automatic Credit Top-Up is available on Starter, Pro, and Premium plans. It is not available on Free Trial or Scale/Enterprise accounts. Only account Admins can configure this feature.

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Before you begin

Make sure your account has a saved payment method. Auto Top-Up cannot be enabled without one. To add a card, go to account menu → Account → Payments & Subscription → Payment Method → Add card.

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How to set up Auto Top-Up

1

Open Account

Go to account menu → Account.
2

Open Payments & Subscription

Click the Payments & Subscription tab.
3

Click Set up under Auto top-up

Find the Auto top-up section and click Set up.
4

Set your Trigger Threshold

Set your Trigger Threshold in the setup modal - the credit balance at which an automatic purchase fires.
The minimum trigger threshold is 200 credits. It cannot be set to 0. The credits remaining above the threshold act as a buffer while payment processes, so your team experiences no interruption.
5

Select the credit amount

Select the credit amount to purchase from the dropdown. Available bundles match Lusha’s standard top-up packages. The equivalent dollar cost is calculated and displayed automatically - this field is read-only.
6

Set your Cycle top-up limit

Set your Cycle top-up limit - the maximum number of automatic purchases allowed per billing cycle. The system displays the maximum you can select based on your plan.
  • The minimum is 1 top-up per cycle.
  • The “Up to $X / cycle” figure shown next to this field is the maximum you could be charged if every allowed top-up fires. This field is read-only.
For monthly plans, the billing cycle is your monthly billing cycle date (subscription start date). For annual plans, it’s the full annual period.
7

Confirm your payment method

Confirm your saved payment method is correct.
8

Save and enable

Click Save & Enable.
Once enabled, Auto Top-Up remains active at renewal unless you actively turn it off.

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What happens when Auto Top-Up fires

When your balance reaches the trigger threshold, Lusha checks two conditions before charging:
  • Your cycle top-up limit has not been reached.
  • At least 12 hours have passed since the last auto top-up (a built-in anti-fraud safeguard).
If both conditions are met, the purchase fires automatically. Credits are added to your account as soon as payment is confirmed. You’ll receive:
  • An email with the amount charged, credits added, and a link to manage your settings.
  • An in-platform notification with a direct link to your Auto Top-Up settings.
Each auto top-up purchase generates an invoice that appears in your Payments & Subscription page alongside your other billing history.

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What happens when the cycle limit is reached

Once you’ve reached the maximum number of automatic top-ups for your billing cycle, Auto Top-Up pauses until your next billing cycle begins. You’ll receive an email and an in-platform notification. If your account runs out of credits while Auto Top-Up is paused, you’ll need to purchase credits manually or upgrade your plan to continue using Lusha.
If your team runs out of credits while Auto Top-Up is paused, they will see the standard credit limit pop-up and won’t be able to use Lusha until credits are added.

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How to update or disable Auto Top-Up

You can change any part of your configuration at any time:
1

Open Payments & Subscription

Go to account menu → Account → Payments & Subscription.
2

Open Auto top-up settings

In the Auto top-up section, click Set up (or the edit option if already configured).
3

Update and save

Update your settings and save - changes take effect immediately.
To turn it off, toggle Auto top-up to the off position. You’ll see a confirmation: “Auto top-up has been disabled. Your team will not receive automatic credit top-ups.”

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If a payment fails

If the automatic charge fails (for example, due to an expired card), no credits are added. You’ll receive the standard billing failure email with a link to update your payment method. Auto Top-Up remains enabled and will try again the next time your credit balance reaches the configured threshold.
You’re all set! Once enabled, Automatic Credit Top-Ups run automatically based on the settings you’ve configured. You can update or disable them at any time. Related articles: