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When a Lusha subscription is cancelled, refunded, or downgraded, here’s what happens to your credits, data, and account access.
Scale and Enterprise customers can’t cancel their subscription or turn off auto-renewal themselves. Only your Account Manager can do this for you.
New to credits? Start with How credits work in Lusha for the basics - plan allowances, rollover, and reset dates.

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What happens to your credits

  • When you cancel, you keep your remaining credits until the end of your current billing cycle. When the cycle ends and your account moves to the Free plan, all remaining credits are lost.
  • If a refund is approved, your account is downgraded to the Free plan and all remaining credits are removed.
  • If you are in a refund process, do not use credits - using credits while a refund is pending will nullify the refund.
  • Rollover only applies to active subscriptions: on monthly plans, unused credits roll over up to 2× your monthly limit while you keep renewing. See How credits work in Lusha.

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What happens to your account and data

  • After cancellation or downgrade, your account becomes a Free plan.
  • Data collected while on a paid plan remains accessible on your free account.

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What happens if you downgrade your plan

If you switch to a lower plan tier (for example, from Premium to Pro, or from Annual to Monthly), the following applies:
  • The downgrade takes effect at your next renewal date - you keep your current plan until then.
  • Any credits above the new plan’s monthly allocation will be lost when the cycle resets.
  • If your current number of seats exceeds the new plan’s seat limit, you must remove the excess members before the downgrade can take effect.
  • Features exclusive to your current plan (e.g., CSV enrichment on Scale) will no longer be available after the downgrade.
To downgrade, contact Lusha Support via the chat icon in your dashboard or email support@lusha.com. Alternatively, cancel your renewal and purchase the lower plan after your current subscription ends. See How to downgrade your plan. On Scale and Enterprise plans, contact your Account Manager.

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Is monthly billing available?

Monthly billing is available on some Lusha plans. If you’re currently on an annual plan and would prefer monthly payments, contact Lusha Support or speak with your Account Manager to discuss your options. Note that monthly plans are typically priced higher than the equivalent annual plan.

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If you re-subscribe

  • Your original subscription terms and pricing cannot be guaranteed if you subscribe again at a later date.
Refunds for unused credits are subject to review and may not always be approved. Contact Lusha Support if you have questions about your specific situation.