# Billing FAQ

Here are answers to the questions our team hears most often about billing, credits, and plan management for our Self Service plans.

## Credits & usage

**What counts as a credit?**
A credit is used each time you reveal a contact's phone number or email address. **Credit costs per detail vary depending on your specific plan.** Viewing a contact you've already revealed costs nothing.

**Do unused credits roll over?**

On **monthly** plans, unused credits roll over to the next month, up to 2× your monthly limit. For example, on a 100-credit plan, you can hold a maximum of 200 credits at any time. If your monthly subscription is not renewed, unused credits will be forfeited.

On **annual** plans, credits do **not** roll over under any circumstances. All credits are allocated upfront for the annual cycle and expire at the end of that cycle — unused credits are forfeited, even if the subscription is renewed.

**Where can I see my remaining credits?**
​**Press your name** in the left navigation **→ [Analytics](https://dashboard.lusha.com/insights)** to see your total, used, and remaining credits for the current billing cycle. Admins can also view usage per team member.

**When do my credits renew?**
Go to **Settings →** **[Payment & Subscription](https://dashboard.lusha.com/account/subscription)** to find your renewal date. Credits reset on that date each month (or year, for annual plans).

**Can I buy more credits mid-cycle?**
Yes. Go to **Settings → [Payment & Subscription](https://dashboard.lusha.com/account/subscription)** to add credits. Upgrades to a higher plan apply immediately. Scale users can reach out to their dedicated Account Manager.

## Plans & upgrades

**What are the 5 Lusha plans?**
Lusha offers Free, Starter, Pro, Premium, and Scale. For a full feature comparison, see our [Pricing Page](https://www.lusha.com/pricing/).

**What happens if I upgrade mid-cycle?**
Upgrades apply immediately. The charge for the remainder of your current billing period is prorated - you pay only for the days remaining in the cycle.

**What happens if I downgrade?**
Downgrades take effect at the end of your current billing cycle. Your current plan and credits remain active until then.

**Can I get a custom plan?**
Yes. The Scale plan is fully customizable - including credit volume, seat count, and contract terms. Contact the Sales team to discuss options.

## Payments & invoices

**Why was my payment declined?**
Common reasons include an expired card, insufficient funds, or a billing address mismatch. Go to **Settings → [Payment & Subscription](https://dashboard.lusha.com/account/subscription) → Update Payment Method** to update your details. For a full table of decline reasons, see the [Decline Payments Reasons article.](/user-guide/billing-and-payments/why-was-my-payment-declined)

**Where can I find my invoices?**
Go to **Settings →** **[Payment & Subscription](https://dashboard.lusha.com/account/subscription)**   **→ Invoices** to view and download all past invoices and receipts.

**Note:** Scale users can view invoices from April 2026 onward. For older invoices, please reach out to your Account Manager. Self-Service users have full access to their complete invoice history.

**Do you charge VAT or sales tax?**
Lusha charges VAT where required by law. See the [Tax-Related Documents](/user-guide/billing-and-payments/tax-related-documents-provided-by-lusha) article for details on tax forms and certificates.

## Subscription management

**Does my plan renew automatically?**
Yes - paid plans renew automatically unless you cancel. Free accounts do not auto-upgrade. You can manage your subscription in **Settings →** **[Payment & Subscription](https://dashboard.lusha.com/account/subscription)**

**Can I freeze my subscription instead of cancelling?**

Yes. You can freeze your account for 1 or 2 months, up to twice per year (with a 3-month gap between freezes).

Go to **Settings →** **[Payment & Subscription](https://dashboard.lusha.com/account/subscription) → Cancel Plan → Continue Cancel → Select the Freeze Duration**.

Admin access is required. Freezing doesn't permanently cancel billing - cancel separately if needed. Your existing credit balance stays usable during the freeze — freezing pauses billing and new credit accrual, not your access to spend what you already have.

Freezing is available only to our monthly plans.

**How do I cancel?**
Go to **Settings →** **[Payment & Subscription](https://dashboard.lusha.com/account/subscription) → Cancel Subscription**. Your access continues until the end of the current billing cycle. For details on what happens to your data after cancellation, see the [Account Cancellation Details](/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data) article.

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