Credits & usage
What counts as a credit?A credit is used each time you reveal a contact’s phone number or email address. Credit costs per detail are the same on every plan - 1 credit for an email, 5 for a phone number. Viewing a contact you’ve already revealed costs nothing. Do unused credits roll over? On monthly plans, unused credits roll over to the next month, up to 2× your monthly limit. For example, on a 100-credit plan, you can hold a maximum of 200 credits at any time. If your monthly subscription is not renewed, unused credits will be forfeited. On annual plans, credits do not roll over under any circumstances. All credits are allocated upfront for the annual cycle and expire at the end of that cycle - unused credits are forfeited, even if the subscription is renewed. Where can I see my remaining credits?
Press your name in the left navigation → Analytics to see your total, used, and remaining credits for the current billing cycle. Admins can also view usage per team member. Why can’t I search when I still have credits?
You’ve likely reached the search activity limit, a fair-use limit on how much you search in a short period. It’s tracked separately from your credit balance, and your credits aren’t deducted while it’s active. Support can reset it for you. See Why am I seeing a search activity limit?. When do my credits renew?
Go to Settings → Payment & Subscription to find your renewal date. Credits reset on that date each month (or year, for annual plans). Can I buy more credits mid-cycle?
Yes. Go to Settings → Payment & Subscription to add credits. Upgrades to a higher plan apply immediately. Scale users can reach out to their dedicated Account Manager.
Plans & upgrades
What are the 5 Lusha plans?Lusha offers Free, Starter, Pro, Premium, and Scale. For a full feature comparison, see our Pricing Page. What happens if I upgrade mid-cycle?
Upgrades apply immediately and don’t start a new billing cycle - your renewal date stays the same. The charge for the remainder of your current billing period is prorated - you pay only for the days remaining in the cycle. What happens if I downgrade?
Downgrades take effect at the end of your current billing cycle. Your current plan and credits remain active until then. To downgrade, contact Lusha Support, or cancel your renewal and purchase the lower plan once your current subscription ends. See How to downgrade your plan. Can I get a custom plan?
Yes. The Scale plan is fully customizable - including credit volume, seat count, and contract terms. Contact the Sales team to discuss options.
Payments & invoices
Why was my payment declined?Common reasons include an expired card, insufficient funds, or a billing address mismatch. Go to Settings → Payment & Subscription → Update Payment Method to update your details. For a full table of decline reasons, see the Decline Payments Reasons article. Where can I find my invoices?
Go to Settings → Payment & Subscription → Invoices to view and download all past invoices and receipts. For step-by-step instructions and invoice history limits on Scale plans, see How to download your invoices and receipts. Do you charge VAT or sales tax?
Lusha charges VAT where required by law. See the Tax-Related Documents article for details on tax forms and certificates.
Subscription management
Does my plan renew automatically?Yes - paid plans renew automatically unless you cancel. Free accounts do not auto-upgrade. You can manage your subscription in Settings → Payment & Subscription
Paying with an Indian card? Indian banking regulations require a one-time bank e-mandate authorization before renewals can be charged automatically. This is set up automatically when you add a new card, and existing Indian cardholders are emailed to update their card once. See Update your billing information for details.
Go to Settings → Payment & Subscription → Cancel Plan. Your access and credits continue until the end of the current billing cycle. For details on what happens to your data after cancellation, see the Account Cancellation Details article. On a Scale or Enterprise plan, the Cancel Plan option isn’t available to you. Contact your Account Manager to cancel or stop auto-renewal.