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You can cancel your Lusha subscription at any time from your account settings. Your plan stays active until the end of the current billing cycle, after which your account moves to the free plan.
Scale and Enterprise plans can’t be cancelled from the dashboard. If you’re on a Scale or Enterprise plan, you can’t cancel your subscription or turn off auto-renewal yourself. Only your Account Manager can do this - contact them before your renewal date. Cancellations for Scale and Enterprise plans take effect at the end of your subscription term.
On self-service plans, only Admins can cancel a subscription.

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Before you cancel - things to know

  • Your data remains accessible after cancellation, but CSV export is a paid feature - export your Lusha tables before cancelling.
  • You’ll keep access to your remaining credits until the end of the current cycle.
  • All stored credits reset when your plan downgrades to free.
  • Future plans may be priced differently from your current one.
  • If you have multiple emails linked to the same subscription, the cancellation applies to all of them.

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How to cancel your subscription

1

Open Payment & Subscription

Log in to your Lusha dashboard and click your name in the left navigation. Go to Account & Settings → Payment & Subscription.
2

Click Cancel Plan

Click Cancel Plan.
Cancel Plan button in the Payment & Subscription tab
3

Click Continue cancel

Click Continue cancel.
Continue cancel confirmation step
4

Consider freezing instead

At this point, monthly plans have the option to freeze your subscription instead of cancelling. Freezing pauses your plan for 1 or 2 months while keeping your account and data intact. See How to freeze your Lusha subscription for details.
Option to freeze your subscription instead of cancelling
5

Click Cancel Subscription

If you want to proceed with cancellation, click Cancel Subscription.
6

Select a reason and submit

Select your reason for cancelling and click Submit.
Cancellation reason selection screen
After submitting, you can see your plan expiry date under Subscriptions in the Payment & Subscription tab.
Plan expiry date shown under Subscriptions in the Payment & Subscription tab

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Changed your mind?

You can undo the cancellation at any time before the end of your billing cycle. Go to Payment & Subscription and click Revert Cancellation.

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Cancelling vs. deleting your account

Cancelling stops future billing and moves your account to the Free plan at the end of the cycle - your saved data, contacts, and tables stay accessible. Deleting your account permanently removes the account and all its data. Cancelling alone doesn’t delete your account or data. To delete a paid account, cancel your subscription first, then contact Support. For the full comparison and steps, see How to delete your Lusha account.
If you want to remove your personal contact details from Lusha’s database (for example, if your phone number appears in Lusha’s prospecting data), that’s a separate data removal request. See How to remove your details from Lusha.
For questions about Lusha’s cancellation policy, see the Terms of Service.