How credits work
You spend credits when you reveal contact information - for example, an email or phone number. Searching and filtering don’t cost credits, and re-viewing a contact you’ve already revealed is free. Typical credit costs include:
Credits are grouped into broader categories under Lusha’s pricing system: essential prospecting (verified contact and company data), workflow automations, sales intelligence (signals), and client engagement tools.
Credit renewal and rollover
- Monthly plans - unused credits roll over to the next month, up to a cap of 2× your monthly allowance.
- Annual plans - your full year of credits is allocated upfront, with no monthly reset.
- Free plans - unused credits don’t roll over.
Plan tiers
Lusha’s plans differ mainly in seat limits and available features:The Manager role, credit limits per user or group, inactivity timeouts, and SSO configuration are available on Scale plans only.
Managing payments and subscription
Admins and Managers can view invoice history, payment methods, current plan details, credit balance, and renewal dates from Settings → Payments & Subscription. Enterprise customers should contact their Account Manager for plan changes instead of upgrading through the pricing page.Upgrading your plan
1
Open account settings
Click your initials in the left navigation, then go to Account & settings → Payments & Subscription.
2
Click Change Plan
This opens Lusha’s pricing page.
3
Select a new plan
Choose the plan that fits your team. Lusha calculates a prorated credit for the unused portion of your current plan, shown at checkout as a “Refund for unused plan” line.
Downgrading, freezing, or canceling
You can also downgrade your plan, move from a legacy plan to a current one, freeze your subscription temporarily, or cancel outright. Each of these affects your credits and data differently, so review the details in account settings before making a change, or contact Lusha support if you’re unsure.Plans & upgrades: related articles
Lusha's pricing system
Understand how Lusha’s plans are structured - what’s included, how credits work, and what each tier offers.
Upgrade your plan
Step-by-step guide to upgrading your Lusha subscription to a higher tier.
Credits renewal date
Find out when your Lusha credits renew and how to check your current balance.
Account cancellation
What happens to your credits and data when you cancel your Lusha subscription.
Billing & payments: related articles
Billing FAQ
Answers to the most common billing questions - charges, refunds, invoices, and more.
Update billing information
Update your payment method or billing address on your Lusha account.
Download invoices
Download your Lusha invoices and payment receipts for accounting or expense reporting.
Payment declined
Why your payment may have been declined and how to resolve it.
Unexpected charge
What to do if you’ve been charged unexpectedly or see an unrecognized charge.
Freeze your subscription
Temporarily pause your Lusha subscription without losing your account or data.
Cancel your subscription
How to cancel your Lusha subscription and what to expect after cancellation.
Delete your account
Permanently delete your Lusha account and all associated data.
Tax documents
Tax-related documents that Lusha can provide - VAT, W-9, and more.
Report incorrect data
How to report inaccurate contact or company data you’ve received through Lusha.
Next steps
Team management
See how seats and roles interact with your plan.
Privacy & compliance
Learn about security and compliance features available on higher-tier plans.