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As a Lusha Admin, you can upgrade your plan, add seats, or increase your monthly credits directly from your account settings. This guide covers how to upgrade, what happens to your billing, and how to handle downgrades.

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How to access the pricing page

1

Open the account menu

Click your initials in the left navigation of your Lusha dashboard.
2

Open Payments & Subscription

Go to Account & settings → Payments & Subscription.
3

Click Change Plan

Click Change Plan.
4

Select a new plan

You’ll be taken to the Lusha pricing page where you can select a new plan.

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How upgrading works

When you upgrade to a higher plan (for example, from Pro to Premium, or from monthly to annual billing), Lusha automatically calculates a prorated credit based on the unused portion of your current plan. You’ll only be charged the difference. The checkout page will show a line item labelled Refund for unused plan reflecting this deduction.
Upgrading doesn’t start a new billing cycle. Your renewal date stays the same, and you only pay the prorated difference for the rest of the current cycle.

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How to add seats or credits

1

Open the pricing page

Go to the pricing page.
2

Select the number of seats

Select the total number of seats you want. Plans with fewer seats than your current plan are greyed out.
3

Complete checkout

Complete the checkout - you’ll only be charged for the additional seats or credits.
The total monthly charge will include your existing recurring amount plus the cost of the additional seat. Refer to your plan’s pricing structure for specific details. If you need a specific number of seats beyond the default allocation, you may need to switch to a new plan or upgrade to the Scale plan for more flexibility.

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Seat limits by plan (in the current pricing version):

  • Starter: 1 seat
  • Pro: Includes 2 free seats (expandable up to 10)
  • Premium: Includes 5 free seats (expandable up to 25).
  • Scale: Includes 10 seats, with custom seat counts available for Enterprise
The number of seats in Pro and Premium plans is fixed and cannot be reduced. Pricing is determined by the total number of seats and credits, plus the features included in the plan.
Adding seats does not start a new billing cycle. Charges are not prorated - if you add seats mid-cycle, you’ll be billed the full amount immediately and credits are added to your account right away. Any additional seats or credits purchased are permanently added to your base plan.
Pricing may vary depending on your region and applicable taxes. It is recommended to compare options directly on the pricing page to see the plan tiers and billing details specific to your location.

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How to downgrade your plan

If you’re on a Scale or Enterprise plan, contact your Account Manager for any plan change, including downgrades and cancellations. You can’t cancel your subscription or turn off auto-renewal yourself.
You can downgrade in one of two ways. In both cases, you keep your current plan and credits until the end of your current billing cycle. Option 1: Ask Lusha Support Contact Lusha Support via the chat icon in your dashboard or email support@lusha.com. Support schedules the downgrade to take effect at your next renewal date. Option 2: Cancel and re-purchase
  • Cancel your subscription renewal from Payments & Subscription.
  • At the end of your current billing cycle, your account automatically moves to the Free plan, and all stored credits reset.
  • Once you’re on the Free plan, go to the pricing page and purchase the lower plan.
For what happens to your credits, seats, and features when you downgrade, see Account cancellation: what happens to your credits and data.

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How to move from a legacy plan to a new plan

  • Cancel your legacy subscription
  • Your account will move to the Free plan
  • Purchase a new plan from the pricing page
Once you switch from a legacy plan to a new plan, you cannot return to the legacy plan. Make sure the new plan meets your needs before switching.
For any billing questions, contact support@lusha.com or use the chat icon in your dashboard.

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FAQs

Q: Is it cheaper to add an extra seat or upgrade? Pricing varies by region and taxes. To determine the most cost-effective option, compare the pricing details for adding seats versus upgrading plans directly on the pricing page. Q: What does “5 seats included” mean in the Premium plan? “5 seats included” means you can add up to five users to your Lusha account without additional seat charges. Each user gets their own login and access to the plan’s features and credits. Q: Can I buy a plan with fewer seats to get more credits per seat? No, the number of seats in a plan is fixed and cannot be adjusted. Reducing the number of seats does not increase the credits allocated per seat.