Freezing is only available on monthly plans. It is not available on annual plans. Only account Admins can freeze a subscription. You can freeze up to twice per year, with at least 3 months between each freeze.
What happens during a freeze
- You won’t be charged for the duration of the freeze.
- You can still use your existing credit balance for searching, API, data enrichment, and integrations while frozen - no new credits are added until you reactivate.
- All your saved contacts, searches, and team settings are preserved.
- Your subscription resumes automatically at the end of the freeze period and billing restarts.
How to freeze your subscription
1
Log in to your dashboard
Log in to your Lusha dashboard.
2
Go to Account Settings
Click your name in the left navigation and go to Account Settings.
3
Open Payment & Subscription
Go to the Payment & Subscription tab.
4
Click Cancel Subscription
Click Cancel Subscription.
5
Click Continue cancel
Click Continue cancel.
6
Choose the freeze duration
Select Freeze my subscription and choose the freeze duration - 1 or 2 months.
7
Review the reactivation date
Review the reactivation date shown on screen.
8
Confirm the freeze
Click Confirm Freeze.
How to unfreeze early
If you want to reactivate before the freeze period ends:1
Go to Payment & Subscription
Go to Account Settings → Payment & Subscription.
2
Click Cancel freeze
Click Cancel freeze.