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You can update your credit card details or billing information (company name, address, VAT number) from your Lusha account settings at any time. This includes company name, address, VAT/Tax ID, and payment card details.
You must be an Admin to update billing information.

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How to update your credit card or billing details

1

Log in and open your name menu

Log in to your Lusha dashboard and click your name in the left navigation.
2

Open Payment & Subscription

Go to Account & Settings → Payment & Subscription.
3

Click Update card

Click Update card.
4

Update card and billing details

Update the card details and billing information, including company name, address, and VAT/Tax ID, that will appear on future invoices and receipts.
5

Re-enter card details if unchanged

If you are not changing the payment card, re-enter the same card details for verification.
6

Save your changes

Click Update details to save.
If you want to update only the billing details (name, address) without changing the card, enter the same card number and update just the invoice fields.
To include VAT or Tax ID on your invoices, scroll to the Tax ID field in the Payment & Subscription section, enter the details, and save changes.

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Adding a card for the first time

The process is the same as updating - go to Payment & Subscription and click Update card to add your first payment method.

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Updating a VAT number on past invoices

Lusha Support can add a VAT number to invoices from the last 3 months. Invoices older than 3 months can’t be changed - including company name, billing address, and VAT/Tax ID. Contact Support via the chat icon in your dashboard or email support@lusha.com. You’re all set - your updated billing details will appear on all future invoices.

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Common issues and troubleshooting

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Why can’t I edit past invoices?

Invoices that have already been issued cannot be modified due to security protocols. Ensure your billing details are updated before the next billing cycle to avoid discrepancies.

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How do I ensure billing emails go to the correct address?

Set or confirm the billing email in your account’s billing settings. If the email on file matches your desired address, no further action is needed.

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Can I remove the cardholder’s name from invoices?

No, the cardholder’s name will always appear on invoices due to Lusha’s invoicing format. However, you can include your company name alongside the cardholder’s name.

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I’m an existing customer paying with an Indian card - do I need to do anything?

Yes. Indian banking regulations require a bank e-mandate to charge automatic renewals. If you added your Indian card before this requirement was in place, you’ll receive an email asking you to update your card once. Follow the steps above to re-enter your card details - this sets up the e-mandate so future renewals can be charged automatically, with a bank notification before each charge. Cards added after the e-mandate requirement was introduced are already set up and don’t need any action.