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If the Lusha extension is showing a Log in prompt even though you’re already signed in, a cookie or browser session issue is usually the cause. Work through the fixes below in order.

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Fix 1: Allow all cookies in Chrome

1

Open Chrome cookie settings

Go to chrome://settings/cookies in your Chrome address bar.
2

Allow all cookies

Make sure Allow all cookies is selected.
3

Refresh and retry

Refresh the LinkedIn page and try opening the extension again.

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Fix 2: Sign in via the dashboard

1

Click the Lusha icon

Click the Lusha icon in your toolbar.
2

Click Log in

Click Log in - you’ll be redirected to the Lusha dashboard.
3

Sign in

Sign in with your Lusha credentials.
4

Return to LinkedIn

Return to LinkedIn and refresh the page.

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Fix 3: Update and restart Chrome

1

Install available updates

Go to chrome://settings/help and install any available updates.
2

Restart Chrome

Fully close and reopen Chrome.
3

Sign in again

Sign in to the extension again with your Lusha credentials.

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Fix 4: Reset Chrome settings

1

Open Chrome reset settings

Go to chrome://settings/reset.
2

Restore default settings

Click Restore settings to their original defaults and confirm.
3

Sign back in

Sign back in to the extension.

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Fix 5: Restart your computer

If none of the above work, restart your computer and sign in to the extension again. If the issue still isn’t resolved, contact Lusha Support using the chat icon in your dashboard or email support@lusha.com.