Lusha's support team is here to help when you run into an issue you can't resolve through the Help Center. Depending on your plan, you can reach support by submitting a ticket directly from the Help Center. This article walks you through how to contact support and what to include so your request gets resolved faster.
💡 Note: Before reaching out, check the Help Center for a quick answer — most common questions about credits, integrations, and account settings are already covered.
- You have a Lusha account (any plan)
- You're signed in to Lusha
- You've already searched the Help Center for a solution
- Go to our Help Center or your Lusha Dashboard and press on the purple icon in the lower-right corner of any page.
- Click Send us a message.
- Type your question here to chat with our AI. If it can't solve your issue, we'll transfer you to a human assistant.
Open your email client and compose a new message to support@lusha.com.
Fill in the request details:
- Your email address (sent from your registered Lusha account)
- A clear, short description of the issue in the subject and body
- Any relevant screenshots or error messages attached to the email
Click Send. You'll receive a confirmation email, and we will contact you as soon as possible.
💡 Note: You can check the status of your request at any time by replying to the confirmation email or returning to the Chat and clicking your former message.
💡 Note: If you're on the Scale plan and have a dedicated Account Manager, you can also reach them directly via email for faster assistance.
Including the right details upfront helps the support team resolve your request without back-and-forth. Try to include:
- The exact error message or behavior you're seeing
- Steps you already tried
- Your browser name and version (for Extension issues)
- Your CRM type and version (for integration issues)
- A screenshot or screen recording, if possible
You're all set! Once you submit your request, you'll get a confirmation email and can track your ticket from there.