Lusha Conversations is available on all plans. Each conversation recording costs 8 credits. For legacy Scale plans, credits are deducted from your Bulk Credits.
What you can do with Conversations
- Meeting documentation - automatically record and summarise meetings, capturing action items and follow-ups while you stay engaged in the conversation.
- Deal and pipeline visibility - track deal progression, monitor next steps, and identify objections and opportunities across all your meetings.
- Data-driven coaching - access talk ratios, engagement metrics, and conversation insights to identify growth opportunities and coach your team using real meeting data.
- CRM sync - recorded meetings automatically sync to Salesforce as Event activities, with summaries and action items populated in the event description. For HubSpot, meeting summaries are logged as an activity on the matching contact/company record.
Getting started
New to Conversations? Follow these guides in order:Connect your calendar
Required before any meeting can be recorded.
Record a live or unscheduled meeting
For meetings that aren’t on your calendar.
Understand your meeting analysis
A full breakdown of the analysis page after each recording.
Platform features
Deal View
Connect recorded meetings directly to Salesforce opportunities.
Snippets Library
Save, browse, and share short clips from your best calls.
Insights
Track team-level meeting activity, talk time ratios, and conversation trends.
Coaching
Use call data and engagement metrics to give targeted, evidence-based feedback.
Settings and customisation
Administrators have full control over which meetings are automatically recorded:- Record all meetings automatically, or external meetings only
- Exclude specific meeting types (internal meetings, recurring sessions, etc.)
- Skip meetings where you are not the host
Managing recordings
- Delete - Admin users can permanently remove meetings from the platform.
- Export video - right-click any recording on the analysis page and select Save video.
- Download transcript - access downloadable transcripts directly from the Transcript tab.
All team members on your account can currently view recorded meetings and their analysis. Private recording options may be introduced in a future update.
Salesforce integration
Once your Salesforce integration is connected, recorded meetings automatically sync as Event activities. Meeting summaries, key insights, and action items are organised in designated fields within the event description.The integration is currently one-way - data flows from Lusha Conversations into Salesforce only. Updates made directly in Salesforce will not reflect back in your Conversations dashboard.
HubSpot integration
Once your HubSpot account is connected, recorded meetings automatically sync to HubSpot. Lusha logs the meeting summary as an activity on the matching contact or company record, so reps get full meeting context in the CRM without copy-pasting notes.The integration is currently one-way - data flows from Lusha Conversations into HubSpot only. Support for additional CRMs (Pipedrive and others) is in development.