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You can invite team members to your Lusha account from the Team Management section of your dashboard. Invitations can be sent individually or in bulk via CSV upload.
Only Admins and Managers can send invitations. You can only invite users with the same business email domain as yours. Each invite counts as a seat - you can’t invite more users than your plan allows.

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How to invite a team member

1

Open Team Management

Go to Team Management in your dashboard.
2

Click + Invite Members

Click + Invite Members in the upper-right corner.
3

Enter email and role

Enter the user’s email address and assign a role.
4

Add each address to the table

Press Enter after each email address to add it to the table.
5

Send the invite

Click Send invite.
Invite Members panel with email and role fields
Email added to the invite table before sending
The user will receive an invitation by email and in their Lusha dashboard. They must click Join the team to accept.
If the invitee is already logged in to a Lusha account, they’ll see a purple banner at the top of their dashboard. They should click Accept Invitation, then Swap accounts to complete the process.
Purple banner prompting an already logged-in user to accept the invitation

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How to bulk invite users via CSV

1

Open Invite Members

Go to Team Management and click + Invite Members.
2

Click Upload CSV

Click Upload CSV.
3

Upload your file

Upload a file containing one column of email addresses (up to 500,000).
Upload CSV dialog for bulk inviting users
Invitations expire after 7 days. You can resend or cancel them at any time.

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How to manage pending invitations

Go to Team Management → Invites tab to view all pending, cancelled, and expired invites (visible for 30 days).
Invites tab showing pending, cancelled, and expired invitations
Click the three-dot menu (…) next to any invite to resend it, copy the invitation link, move the invitee to a group, or cancel the invitation. The invitation email didn’t arrive - what to do If a team member says they haven’t received the invitation, work through these steps before assuming something went wrong on Lusha’s side.
  1. Ask them to check their spam and junk folders.
Invitation emails are sent from noreply@lusha.com. Ask your team member to search all folders - including Promotions, Junk, and Spam - for “Lusha” or “invitation”.
  1. Resend the invitation.
Go to Team Management → Invites. Find the pending invite and click the three-dot menu (…). Select Resend. This sends a fresh email and resets the 7-day expiry window.
  1. Share the invitation link directly.
Instead of waiting for the email, send the link directly through Slack or any other channel: Go to Team Management → Invites. Click the three-dot menu (…) next to the invite. Select Copy invitation link and send it to your team member directly. The link is unique and single-use - it works even if the original email never arrived.
  1. Check whether corporate email filters are blocking it.
Some organisations use email security software that silently drops external invitation emails at the network level. If steps 1–3 haven’t resolved it, ask your IT team to whitelist emails from lusha.com and noreply@lusha.com, then resend the invitation.
  1. Check that the invite hasn’t expired.
Invitations expire after 7 days. If it has expired, cancel it and send a new one from Team Management → + Invite Members.
If the invite shows as Pending in your Invites tab, it was sent successfully from Lusha’s side. The issue is in your team member’s inbox or mail server - not in Lusha.

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How to free up seats

Each invite uses a seat from your plan. To make space for new members, remove existing users from your account. See Remove a team member from your account for steps.

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Why can’t I invite someone with a different email domain?

Lusha requires all members of an account to share the same business email domain - for example, everyone on your team must use @yourcompany.com. This is a security measure to ensure your Lusha account stays within your organisation. If you try to invite a user whose email is on a different domain (for example, a contractor, a colleague at a recently acquired company, or a subsidiary), the invitation will be blocked. Here’s what to do depending on your situation:
  • Contractor or agency partner - The domain restriction applies universally and can’t be bypassed for individual invites. Contractors using a personal or agency domain will need their own Lusha account.
  • Acquired company or subsidiary with a different domain - Contact Lusha Support to request a domain exception. Our team can review your situation and may be able to add the secondary domain to your account.
  • Company rebranding or domain change - If your company has moved to a new email domain, contact Lusha Support to migrate your existing account to the new domain.
To request a domain exception or domain migration, contact Lusha Support using the chat icon in your dashboard or email support@lusha.com with your account email and the domain you need to add. You’re all set - your team is ready to start prospecting together.