Lusha Conversations Insights

The Insights tab gives you a team-level view of conversation activity and performance across all recorded meetings. It surfaces aggregate statistics from client-facing calls so you can spot patterns, track activity levels, and identify coaching opportunities - without reviewing individual recordings. Insights is most useful for managers reviewing team performance and reps who want to benchmark their own activity.

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How to access Insights

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Key metrics

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Total external meetings

The total number of client-facing meetings recorded across the team in the selected time period. Internal meetings are excluded from this count.

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External meetings per week

The average number of external meetings held per week. Use this to track whether your team’s meeting volume is increasing, stable, or declining over time.

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Time per meeting

The average duration of recorded external meetings in the selected period.

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Avg. talk time ratio

The average percentage of each call where the Lusha user (rather than the prospect or other participants) was speaking. A lower ratio typically indicates more listening - a useful signal when coaching reps on discovery and qualification calls.

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Verbal Performance

The Verbal Performance chart breaks down speaking patterns across your team’s calls:

• Talk ratio - the share of each call spent talking versus listening
• Patience - how long a rep waits before responding after the other party stops speaking
• Questions asked - the number of questions a rep asks per call
• Average and Longest monologue - how long a rep speaks without interruption, on average and at most

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Meeting sections

The Meeting sections block shows how call time is split across typical stages of a conversation (such as introduction, discovery, and next steps), so you can see where your team’s calls spend the most time.

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Filtering Insights

Use the filter controls at the top of the Insights tab to narrow results by:

• All time - set a custom time range to compare activity across different periods
• Owner - filter by individual rep or yourself
• Types - filter by meeting classification (e.g. Qualification, Demo, Commercial Discussion)

Now you have a clear view of what’s happening across your team’s calls.