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The Coaching tab in Lusha Conversations surfaces call-level data to help managers identify skill gaps, reinforce winning behaviors, and give specific, evidence-based feedback. Instead of sitting in on calls, you can review key moments from any recorded meeting and use the data in your 1:1s.

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How to access the Coaching tab

1

Open Conversations

Go to Engagement → Conversations (/ci/meetings) in the left navigation.
2

Open a recorded meeting

Click on any recorded meeting to open its Meeting Analysis page.
3

Open the Coaching tab

Click the Coaching tab in the top-right corner of the analysis page.

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What the Coaching tab shows

The Coaching tab surfaces deeper verbal communication metrics and conversation patterns for individual meetings, including:
  • Talk time ratio - how much the rep spoke vs. the prospect
  • Longest monologue duration
  • Questions asked per call
  • Filler word frequency
  • Key topic coverage based on your tracked topics

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How to use Coaching data in team reviews

  • Open a recorded meeting for a rep on your team and click the Coaching tab
  • Review the metrics shown - look for patterns such as high talk ratio, low question count, or missed topic coverage
  • Use the Snippets feature to clip a specific moment to share with the rep. See Using the Snippets Library for how to create and share snippets
  • In your next 1:1, open the coaching data together and discuss specific moments from the recording
The Insights tab shows aggregate data across all meetings - useful for spotting team-wide trends. The Coaching tab is for individual meeting analysis. See Lusha Conversations Insights for the team-level view.
Use your call data to build a stronger, more consistent sales team.