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When a contact’s out-of-office auto-reply is detected, Lusha Engage automatically pauses that contact in the sequence. This prevents your emails from landing while they’re away. You can resume the sequence once they’re back.

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How to find paused contacts

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View by sequence

1

Open the Engage dashboard

Go to the Engage dashboard. Sequences with paused contacts show an orange clock icon.
2

Open the paused sequence

Click the sequence with the orange clock icon.
3

Open the Contacts tab

Go to the Contacts tab.
Contacts tab filtered to Paused and Auto-replied
4

Filter to Auto-replied

Under the Paused filter, select Auto-replied.
List of contacts paused due to an auto-reply

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View affected emails

1

Open the paused sequence

Click on the sequence with the orange clock icon.
2

Open the Emails tab

Go to the Emails tab.
3

Filter by Auto-Replied

Filter by Auto-Replied.
4

Find the affected messages

Look for the orange Auto-Replied tag next to the affected messages.
Emails tab filtered by Auto-Replied tag

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How to resume a paused contact

1

Check the contact's return date

Check the contact’s return date from the auto-reply email in your mailbox.
2

Open the Contacts tab on the day they're back

On the day they’re back, go to the Contacts tab in the relevant sequence.
3

Select the contact

Tick the box next to the contact’s name.
4

Activate the contact

Click Activate to resume email sending to that contact immediately.
Activate button to resume a paused contact
You’re all set - the contact’s sequence will continue from where it left off.