Overview and optimize your sequences

Once your sequence is built, you can review the full flow, activate it, and monitor how it performs. You can also manage contacts within a sequence and edit it at any time.

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Reviewing and activating your sequence

The full sequence flow is visible on the right-hand side panel. From here you can rename the sequence, review each step, and make changes before going live. When you’re ready, click Activate campaign. You can also save it as a draft and activate it later.

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Managing contacts within a sequence

Go to the Contacts tab inside a sequence to manage individual contacts. Select the contacts you want to take action on, then use the action panel that appears at the top:

• Activate - start the sequence for selected contacts
• Pause - temporarily pause sending for selected contacts
• Mark as Replied - Automatically/manually mark a contact as replied (see below)
• Remove - permanently remove selected contacts; they will not receive any remaining steps

You can also filter by Active or Paused status, or search for contacts by name using the search bar.

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Tracking email opens

Go to the Emails tab inside a sequence to see delivery status per email. For any email marked Opened, an open counter appears next to the status showing how many times that recipient opened it. Hover over the counter to see a tooltip with the timestamp - Opened at for a single open, or First open / Last open for two or more. Every tracking-pixel request counts as one open. The Opened status filter expands into a submenu so you can narrow the list by engagement level:

• Opened once
• 2-4 times
• 5+ times (Highly Engaged)

These options are multi-select - pick as many as you need, then click Apply. Use this to quickly isolate your most engaged prospects and prioritize follow-up.

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Manually marking a contact as Replied

Sometimes a prospect responds outside your email sequence - via LinkedIn DM, phone, a forwarded thread, or a reply from a different email address. In those cases, Lusha won’t detect the reply automatically. You can manually mark the contact as Replied so the sequence stops and your metrics stay accurate. To mark a contact as Replied: Once marked, the contact stops receiving further sequence steps. In Engagement reporting, they are logged as Replied with a Manually tag, so your reply rate metrics reflect the actual outcome.

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Editing existing sequences

Click the three dots (…) next to a sequence to rename it or duplicate it. A duplicated sequence copies the steps but removes all contacts - the owner will be whoever duplicated it. Admins can duplicate other team members’ sequences. You can also pause or delete a sequence from the same menu.

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Missing data - placeholder to customize

If you see a placeholder to customize a warning on a sequence, it means one of your emails contains a variable wrapped in [[…]] - such as Job Title - that isn’t populated for that contact. Lusha automatically blocks that email from sending to prevent empty personalization fields from going out. To resolve this: Once all brackets are filled or removed, the warning disappears and the email will send. Run a quick Preview before launching any sequence to catch remaining placeholders and confirm every message is fully personalized. You’re all set - your sequence is live and your contacts are on their way through your outreach flow.