# Lusha Conversations Insights

The Insights tab gives you a team-level view of conversation activity and performance across all recorded meetings. It surfaces aggregate statistics from client-facing calls so you can spot patterns, track activity levels, and identify coaching opportunities — without reviewing individual recordings.

Insights is most useful for managers reviewing team performance and reps who want to benchmark their own activity.

## How to access Insights

1. Go to **Engagement → Conversations** in the left navigation bar.
2. Click the **Insights** tab at the top of the page.


## Key metrics

## Total External Meetings

The total number of client-facing meetings recorded across the team in the selected time period. Internal meetings are excluded from this count.

## External Meetings per Week

The average number of external meetings held per week. Use this to track whether your team's meeting volume is increasing, stable, or declining over time.

## Time per Meeting

The average duration of recorded external meetings in the selected period.

## Avg. Talk Time Ratio

The average percentage of each call where the Lusha user (rather than the prospect or other participants) was speaking. A lower ratio typically indicates more tableening — a useful signal when coaching reps on discovery and qualification calls.

## Filtering Insights

Use the filter controls at the top of the Insights tab to narrow results by:

- **Owner** — filter by individual rep or yourself
- **Account** — filter by company or account name
- **Meeting Type** — filter by classification (e.g. Qualification, Demo, Commercial Discussion)
- **Participants** — filter by specific attendees
- **Group** — filter by team or group


You can also set a custom **time range** to compare activity across different periods.

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💡 Note: All statistics on the Insights tab are based on **client-facing meetings only**. Internal meetings — stand-ups, syncs, and catch-ups — are recorded but excluded from these numbers.

Now you have a clear view of what's happening across your team's calls.