# How to join your company's Lusha account

If your company already has a paid Lusha account, you can request to join it from your free plan. This gives you access to your team's shared credits, admin controls, and full Lusha setup.

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💡 Note: This flow is only available to free-plan users. If you're already on a paid plan, you can't use this to switch accounts.

## How to request to join your company's account

1. Log in to Lusha with your work email address.
2. If a paid account exists for your email domain, a prompt will appear. Click **Request to join** to send a request to the account Admin.
3. A confirmation pop-up confirms your request was sent. You can continue using your free account while you wait.


Not ready? Click **Maybe later** to dismiss the prompt. You can send a request later from **Team Management → Domain Accounts** tab.

## After you send a request

- Requests are active for **7 days**. If the Admin doesn't respond in time, you'll get a notification and can resend with one click.
- Check your request status at any time from **Team Management → Domain Accounts** tab.
- You can only have one active request at a time. Cancel your current request before sending a new one.


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💡 Note: If your request is approved, you have **7 days** **to complete the join** process. After that, the approval expires and you'll need to request again.

### What happens when your request is resolved

#### Approved

A pop-up confirms your approval. Click through to join the paid account. Your old free account is deleted automatically.

#### Rejected

You'll receive a notification in the Notification Centre. You can browse other accounts from your domain or continue on your free plan.

#### Expired

A notification lets you know the request timed out. Click **Request again** to resend, or browse other accounts from the Domain Accounts tab.

## For Admins: managing join requests

When someone from your domain requests to join, you'll receive an email with one-click Approve / Reject buttons, a Notification Centre alert, and a pop-up on your next login.

You can approve, reject, or revoke from your email, the Notification Centre, or the **Invites / Requests** tab in Team Management.

- **Approve** — the user takes a pending seat and has 7 days to complete joining. Their free account closes automatically once they join.
- **Reject** — the user stays on their free plan and is notified.
- **Revoke approval** — you can revoke any time before the user completes the join.


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💡 Note: If you've reached your seat limit, Lusha will prompt you to manage seats or add new ones before you can approve.

## FAQs

**What happens to my data when I join a paid account?**
Your free account is deleted after you complete the join. Export any important data before you start the process.

**What if no paid account exists for my domain?**
You'll go through the standard free sign-up. Once a paid account is created for your domain, you can request to join from the Domain Accounts tab.

**How long do requests stay visible in Team Management?**
All request rows are kept for 30 days after the last status change, then removed automatically.