# Troubleshoot the Lusha Extension

If the Lusha Extension isn't showing contact data, won't open, or is behaving unexpectedly, you can usually fix it in a few minutes. This guide covers the most common extension issues and how to resolve each one.

## Possible causes

- You're not signed in to the extension
- The extension needs to be updated
- A browser conflict or cache issue is preventing the extension from loading
- The page you're on isn't supported
- Your account has run out of credits
- Corrupted extension storage is causing a persistent reload loop


## Fix 1: Make sure you're signed in

1. Click the Lusha icon in your browser toolbar.
2. If you see a **Sign In** button, click it and enter your Lusha credentials.
3. Once signed in, refresh the page and try again.


## Fix 2: Update the extension

An outdated extension can cause display issues or data not loading.

1. In Chrome, go to **chrome://extensions** in your address bar.
2. Enable **Developer mode** (top-right toggle).
3. Click **Update** to force-update all extensions.
4. Refresh the page you're prospecting on.


In Edge, go to **edge://extensions** and follow the same steps.

## Fix 3: Clear the extension cache

1. Right-click the Lusha icon in your toolbar and click **Manage extension**.
2. Toggle the extension **off**, wait 5 seconds, then toggle it back **on**.
3. Refresh the page.


If that doesn't help:

1. Go to **chrome://settings/clearBrowserData**.
2. Select **Cached images and files** and **Cookies and other site data**.
3. Click **Clear data**.
4. Reopen your browser and try again.


## Fix 4: Check if the page is supported

The Lusha Extension works on:

- LinkedIn (profiles and search results)
- Company websites
- Gmail (via Lusha Everywhere)
- Salesforce and HubSpot (via Lusha Everywhere)


The extension does not work on:

- Local files
- Chrome internal pages (e.g., chrome://settings)
- Pages that block extensions via Content Security Policy


If the Lusha panel isn't opening on a specific page, try visiting the person's LinkedIn profile directly.

## Fix 5: Check your credit balance

If you can open the extension but can't reveal contacts, you may have run out of credits.

1. Go to [dashboard.lusha.com](https://dashboard.lusha.com) → **Settings → Usage**.
2. Check your **credits remaining**.
3. If you're out of credits, wait for your next billing cycle or ask your Admin to adjust your allocation.


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💡 **Note:** Credits reset at the start of each billing cycle. Your Admin can check team-wide usage under **Analytics**.

## Fix 6: Reinstall the extension

If none of the above works, a clean reinstall usually resolves persistent issues.

1. Right-click the Lusha icon → **Remove from Chrome**.
2. Go to the Chrome Web Store and search for **Lusha**.
3. Click **Add to Chrome** and sign back in.


## Fix 7: Extension only works after a page reload

If the extension shows contact data after a reload but stops responding as you navigate between LinkedIn profiles — requiring a fresh reload each time — extension storage is likely corrupted or the auto-open setting has been turned off.

**Step 1: Check your auto-open setting**

1. Open the Lusha extension on LinkedIn.
2. Click the **More** tab.
3. Make sure **Auto-open** is toggled **on**.
4. Navigate to another LinkedIn profile to test.


**Step 2: Clear extension storage**

1. Go to **chrome://extensions** in your address bar.
2. Find **Lusha** and click **Details**.
3. Scroll down to **Extension storage** and click **Clear site data**.
4. Reload LinkedIn and open the extension to test.


If clearing storage doesn't resolve it, go back to Fix 6 to do a clean reinstall.

If the issue still isn't resolved after reinstalling, contact **Lusha Support** using the chat icon in your dashboard. Let us know your browser version and which page the issue occurs on.