{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-user-guide/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"redocly_category":"User Guide","type":"markdown"},"seo":{"title":"Why does my email address appear as invalid or suspicious?","description":"Access documentation, use cases, and technical guides for Lusha. Learn how to query our comprehensive dataset of business profiles and company information using our three main endpoints.","siteUrl":"https://docs.lusha.com","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"why-does-my-email-address-appear-as-invalid-or-suspicious","__idx":0},"children":["Why does my email address appear as invalid or suspicious?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Lusha requires a valid work email address to sign up. A work email is one associated with your company domain — for example, ",{"$$mdtype":"Tag","name":"em","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:yourname@yourcompany.com"},"children":["yourname@yourcompany.com"]}]},". If your email appears as \"invalid\" or \"suspicious\" during registration, or if your account is suspended shortly after signup, one of the reasons below is usually the cause."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"why-your-email-might-be-rejected-at-signup","__idx":1},"children":["Why your email might be rejected at signup"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Public domain"]}," — Gmail, Yahoo, Hotmail, and similar public email providers are not accepted."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Generic prefix"]}," — addresses like info@, sales@, hr@, or support@ are not accepted."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Domain not verified"]}," — your company's email domain must be linked to an active website. Domains without a functioning website can't be verified."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["IT restrictions"]}," — your organisation's IT provider may be blocking third-party app access. Admin consent may be required.- ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Invalid Email Configurations"]}," — Issues such as missing or misconfigured DNS, SPF, DKIM, or DMARC records can lead to a domain being flagged."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"common-error-messages","__idx":2},"children":["Common error messages"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"administrator-approval-required","__idx":3},"children":["Administrator approval required"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Your organisation's IT has restricted third-party app permissions. A tenant administrator needs to grant the necessary permissions for Lusha in your organisation's settings."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"fraud-user--login-is-blocked","__idx":4},"children":["Fraud user — login is blocked"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Lusha couldn't verify your email domain as a business domain. This usually means the domain isn't linked to an active company website.Domains with a low reputation or those associated with spam activities may also be flagged as suspicious."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"account-suspended-immediately-after-signing-up","__idx":5},"children":["Account suspended immediately after signing up"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If you completed registration but your account was suspended before you could use it, this is a different issue from a signup rejection. It means Lusha's automated compliance system flagged your domain for review — not necessarily because of anything you did wrong."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Common reasons include:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your domain is new or has limited online history"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your domain was previously associated with suspicious activity by other users"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Multiple signup attempts were made from the same IP address- Low domain reputation or association with spam activities"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Invalid email configurations such as missing DNS, SPF, DKIM, or DMARC records"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["What to do:"]}]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Do ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["not"]}," create additional accounts — this can delay the review."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Contact Lusha Support via the chat icon on the ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://lusha.com"},"children":["Lusha website"]}," and provide: – Your registered email address – Your company name and company website URL – A brief description of how you plan to use Lusha – Your company’s LinkedIn page"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The team will review your domain. Most cases are resolved within 1-3 business day.4. Wait at least one hour after resolving flagged domain issues before attempting to sign up again to allow system updates."]}]},{"$$mdtype":"Tag","name":"blockquote","attributes":{"className":"callout-note"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["💡 Note: Domain whitetableing requests must be reviewed manually by Lusha's team. Lusha Support cannot approve these directly — but reaching out speeds up the process significantly."]}]},{"$$mdtype":"Tag","name":"blockquote","attributes":{"className":"callout-warning"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["⚠️ Important: If you believe your domain was blocked in error, do not attempt to sign up with a different email or domain. This may extend the review timeline."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"browser-troubleshooting","__idx":6},"children":["Browser troubleshooting"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If the sign-up page keeps loading without an error, try the following:"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Clear your browser data: open Chrome's menu, select ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Clear browsing data"]},", set the time range to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["All time"]},", check ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Cookies"]}," and ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Cached images and files"]},", then click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Clear data"]}," and restart your browser."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Try signing up in an incognito or private browsing window."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["If the issue continues, try a different browser."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"login-page-keeps-loading","__idx":7},"children":["Login page keeps loading"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Make sure you're entering the email address registered with your Lusha account — not your name — in the login field. If the page still doesn't load, follow the browser troubleshooting steps above."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If you continue to have trouble, contact Lusha Support using the chat icon in your dashboard."]}]},"headings":[{"value":"Why does my email address appear as invalid or suspicious?","id":"why-does-my-email-address-appear-as-invalid-or-suspicious","depth":1},{"value":"Why your email might be rejected at signup","id":"why-your-email-might-be-rejected-at-signup","depth":2},{"value":"Common error messages","id":"common-error-messages","depth":2},{"value":"Administrator approval required","id":"administrator-approval-required","depth":2},{"value":"Fraud user — login is blocked","id":"fraud-user--login-is-blocked","depth":2},{"value":"Account suspended immediately after signing up","id":"account-suspended-immediately-after-signing-up","depth":2},{"value":"Browser troubleshooting","id":"browser-troubleshooting","depth":2},{"value":"Login page keeps loading","id":"login-page-keeps-loading","depth":2}],"frontmatter":{"title":"Why does my email address appear as invalid or suspicious?","description":"Why your email address may be marked as invalid or suspicious when signing up for Lusha, and what to do if your account is suspended immediately after registering.","seo":{"title":"Why does my email address appear as invalid or suspicious?"}},"lastModified":"2026-06-25T08:28:34.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/user-guide/user-setup/why-does-my-email-address-appear-as-invalid-or-suspicious","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}