{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-user-guide/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"redocly_category":"User Guide","type":"markdown"},"seo":{"title":"Why was my Lusha account suspended?","description":"Access documentation, use cases, and technical guides for Lusha. Learn how to query our comprehensive dataset of business profiles and company information using our three main endpoints.","siteUrl":"https://docs.lusha.com","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"why-was-my-lusha-account-suspended","__idx":0},"children":["Why was my Lusha account suspended?"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"why-was-my-account-suspended","__idx":1},"children":["Why was my account suspended?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Lusha uses an automated fraud detection and compliance system that monitors accounts for suspicious activity. In some cases, accounts may be suspended immediately after signup — even before you've had a chance to log in — if our system flags your account or domain as a potential risk."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Common reasons for suspension include:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Blocked or flagged domain"]}," — Your email domain has been flagged by our compliance system as potentially non-compliant or associated with suspicious activity."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Suspicious signup patterns"]}," — Our system detected unusual behavior during the registration process."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Compliance policy violation"]}," — Your account or domain does not meet Lusha's acceptable use requirements."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"what-should-i-do-if-my-account-is-suspended","__idx":2},"children":["What should I do if my account is suspended?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If you believe your account was suspended in error, please contact our support team and provide the following information so we can review your case:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your Lusha account email address"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your company's website URL"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your company's LinkedIn page URL"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["A brief description of how you intend to use Lusha"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Our compliance team will review your request and respond as soon as possible."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"how-long-does-the-review-take","__idx":3},"children":["How long does the review take?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Our team typically reviews suspension appeals within 1–3 business days. You will receive an email at your registered address once a decision has been made."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"can-i-prevent-my-account-from-being-suspended","__idx":4},"children":["Can I prevent my account from being suspended?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["To minimize the risk of suspension:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Sign up using a valid business email address associated with a legitimate company."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Ensure your company domain is publicly verifiable (e.g., has an active website and LinkedIn presence)."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Use Lusha in accordance with our ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://www.lusha.com/terms/"},"children":["Terms of Service"]}," and ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://www.lusha.com/privacy/"},"children":["Privacy Policy"]},"."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"i-just-signed-up-and-was-immediately-suspended","__idx":5},"children":["I just signed up and was immediately suspended"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This can happen when our automated system flags your email domain before you've completed onboarding. This does not necessarily mean you've done anything wrong — it may simply be that your domain is not yet recognized in our system."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Please reach out to our support team with your details and we'll get this resolved for you as quickly as possible."]}]},"headings":[{"value":"Why was my Lusha account suspended?","id":"why-was-my-lusha-account-suspended","depth":1},{"value":"Why was my account suspended?","id":"why-was-my-account-suspended","depth":2},{"value":"What should I do if my account is suspended?","id":"what-should-i-do-if-my-account-is-suspended","depth":2},{"value":"How long does the review take?","id":"how-long-does-the-review-take","depth":2},{"value":"Can I prevent my account from being suspended?","id":"can-i-prevent-my-account-from-being-suspended","depth":2},{"value":"I just signed up and was immediately suspended","id":"i-just-signed-up-and-was-immediately-suspended","depth":2}],"frontmatter":{"title":"Why was my Lusha account suspended?","description":"Explains why accounts may be suspended immediately after signup due to fraud detection and compliance checks, what the review process looks like, and how to appeal.","seo":{"title":"Why was my Lusha account suspended?"}},"lastModified":"2026-06-25T08:28:34.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/user-guide/privacy-and-compliance/why-was-my-lusha-account-suspended","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}