{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-user-guide/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"redocly_category":"User Guide","type":"markdown"},"seo":{"title":"Opt-Out Contacts","description":"Access documentation, use cases, and technical guides for Lusha. Learn how to query our comprehensive dataset of business profiles and company information using our three main endpoints.","siteUrl":"https://docs.lusha.com","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"opt-out-contacts","__idx":0},"children":["Opt-Out Contacts"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["When an individual chooses to remove their details from Lusha's database, they become an opted-out contact. Once opted out, their data is suppressed and will no longer appear in search results, enrichment, or any Lusha output — even if Lusha previously held it."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"how-opt-out-reports-work","__idx":1},"children":["How opt-out reports work"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Opt-out reports are sent automatically — typically on a monthly basis — to a designated Admin on your account. Each report is delivered as a CSV and contains only the contacts who have opted out ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["since the last report was sent"]},". It is not a comprehensive list from the beginning of time."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["To build a full historical suppression list, you would need to aggregate all previous opt-out reports you have received."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"staying-compliant","__idx":2},"children":["Staying compliant"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The opt-out process is designed to support your privacy compliance obligations. When you receive an opt-out report, you should:"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Remove or suppress the listed contacts from your CRM and any active outreach sequences."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Ensure these contacts are not re-imported or re-revealed in future exports."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Archive the report so you can build a cumulative suppression list over time."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"get-real-time-opt-out-notifications","__idx":3},"children":["Get real-time opt-out notifications"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Rather than waiting for the monthly report, you can receive an instant notification every time a contact opts out by setting up an ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Opt Out webhook"]},". This lets you update your CRM or suppression lists automatically the moment an opt-out occurs."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["See ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/user-guide/webhooks/how-to-set-up-webhooks-in-lusha"},"children":["How to Set Up Webhooks in Lusha"]}," for setup instructions."]}]},"headings":[{"value":"Opt-Out Contacts","id":"opt-out-contacts","depth":1},{"value":"How opt-out reports work","id":"how-opt-out-reports-work","depth":2},{"value":"Staying compliant","id":"staying-compliant","depth":2},{"value":"Get real-time opt-out notifications","id":"get-real-time-opt-out-notifications","depth":2}],"frontmatter":{"title":"Opt-Out Contacts","description":"Understand how Lusha handles contact opt-outs, how opt-out reports are delivered to admins, and how to maintain a complete suppression list.","seo":{"title":"Opt-Out Contacts"}},"lastModified":"2026-07-08T08:43:55.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/user-guide/privacy-and-compliance/opt-out-contacts","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}