{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-user-guide/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Why is my extension blank on Chrome?","description":"Access documentation, use cases, and technical guides for Lusha. Learn how to query our comprehensive dataset of business profiles and company information using our three main endpoints.","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"why-is-my-extension-blank-on-chrome","__idx":0},"children":["Why is my extension blank on Chrome?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If your Lusha extension is showing as blank or displaying only grey lines with no content, the cause is almost always a cookie setting in Chrome that's blocking the extension from loading."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"fix-allow-third-party-cookies-in-chrome","__idx":1},"children":["Fix: Allow third-party cookies in Chrome"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Open Chrome and go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["chrome://settings/cookies"]}," in your address bar."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Check which option is currently selected under the general cookies setting."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select either ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Allow all cookies"]}," or ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Block third-party cookies in Incognito"]},"."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Close and reopen Chrome, then visit a LinkedIn profile to test the extension."]}]},{"$$mdtype":"Tag","name":"blockquote","attributes":{"className":"callout-note"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["💡 Note: Lusha is a third-party app and requires third-party cookies to function. If cookies are fully blocked, the extension will appear blank."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"if-the-issue-persists","__idx":2},"children":["If the issue persists"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Try updating your extension to the latest version — see ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/user-guide/faqs-and-troubleshooting/how-to-update-your-lusha-extension"},"children":["Update your Lusha extension"]}," for steps."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If the problem continues after updating, contact ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Lusha Support"]}," using the chat icon in your dashboard."]}]},"headings":[{"value":"Why is my extension blank on Chrome?","id":"why-is-my-extension-blank-on-chrome","depth":1},{"value":"Fix: Allow third-party cookies in Chrome","id":"fix-allow-third-party-cookies-in-chrome","depth":2},{"value":"If the issue persists","id":"if-the-issue-persists","depth":2}],"frontmatter":{"title":"Why is my extension blank on Chrome?","description":"How to fix a blank or grey Lusha extension on Chrome by adjusting your cookie settings.","seo":{"title":"Why is my extension blank on Chrome?"}},"lastModified":"2026-06-25T08:28:34.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/user-guide/faqs-and-troubleshooting/why-is-my-extension-blank-on-chrome","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}