{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-user-guide/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"redocly_category":"User Guide","type":"markdown"},"seo":{"title":"Why is Lusha Extension asking me to log in when I'm already logged in?","description":"Access documentation, use cases, and technical guides for Lusha. Learn how to query our comprehensive dataset of business profiles and company information using our three main endpoints.","siteUrl":"https://docs.lusha.com","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"why-is-lusha-extension-asking-me-to-log-in-when-im-already-logged-in","__idx":0},"children":["Why is Lusha Extension asking me to log in when I'm already logged in?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If the Lusha extension is showing a ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Log in"]}," prompt even though you're already signed in, a cookie or browser session issue is usually the cause. Work through the fixes below in order."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"fix-1-allow-all-cookies-in-chrome","__idx":1},"children":["Fix 1: Allow all cookies in Chrome"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["chrome://settings/cookies"]}," in your Chrome address bar."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Make sure ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Allow all cookies"]}," is selected."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Refresh the LinkedIn page and try opening the extension again."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"fix-2-sign-in-via-the-dashboard","__idx":2},"children":["Fix 2: Sign in via the dashboard"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Click the Lusha icon in your toolbar."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Log in"]}," - you'll be redirected to the Lusha dashboard."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Sign in with your Lusha credentials."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Return to LinkedIn and refresh the page."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"fix-3-update-and-restart-chrome","__idx":3},"children":["Fix 3: Update and restart Chrome"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["chrome://settings/help"]}," and install any available updates."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Fully close and reopen Chrome."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Sign in to the extension again with your Lusha credentials."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"fix-4-reset-chrome-settings","__idx":4},"children":["Fix 4: Reset Chrome settings"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["chrome://settings/reset"]},"."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Restore settings to their original defaults"]}," and confirm."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Sign back in to the extension."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"fix-5-restart-your-computer","__idx":5},"children":["Fix 5: Restart your computer"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If none of the above work, restart your computer and sign in to the extension again."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If the issue still isn't resolved, contact ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Lusha Support"]}," using the chat icon in your dashboard or email ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@lusha.com"},"children":["support@lusha.com"]},"."]}]},"headings":[{"value":"Why is Lusha Extension asking me to log in when I'm already logged in?","id":"why-is-lusha-extension-asking-me-to-log-in-when-im-already-logged-in","depth":1},{"value":"Fix 1: Allow all cookies in Chrome","id":"fix-1-allow-all-cookies-in-chrome","depth":2},{"value":"Fix 2: Sign in via the dashboard","id":"fix-2-sign-in-via-the-dashboard","depth":2},{"value":"Fix 3: Update and restart Chrome","id":"fix-3-update-and-restart-chrome","depth":2},{"value":"Fix 4: Reset Chrome settings","id":"fix-4-reset-chrome-settings","depth":2},{"value":"Fix 5: Restart your computer","id":"fix-5-restart-your-computer","depth":2}],"frontmatter":{"title":"Why is Lusha Extension asking me to log in when I'm already logged in?","description":"How to fix the Lusha extension sign-in loop with cookie settings and browser fixes.","seo":{"title":"Why is Lusha Extension asking me to log in when I'm already logged in?"}},"lastModified":"2026-06-25T08:28:34.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/user-guide/faqs-and-troubleshooting/why-is-lusha-extension-asking-me-to-log-in-when-im-already-logged-in","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}