{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-user-guide/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"redocly_category":"User Guide","type":"markdown"},"seo":{"title":"Reporting on incorrect data","description":"Access documentation, use cases, and technical guides for Lusha. Learn how to query our comprehensive dataset of business profiles and company information using our three main endpoints.","siteUrl":"https://docs.lusha.com","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"reporting-on-incorrect-data","__idx":0},"children":["Reporting on incorrect data"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Lusha works hard to provide accurate, up-to-date contact data — but occasionally a phone number or email address may turn out to be incorrect or no longer active. Here's what you can do."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"lushas-data-quality-commitment","__idx":1},"children":["Lusha's data quality commitment"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Lusha continuously validates and refreshes its database to ensure the highest possible accuracy. However, because contact data changes over time (people switch jobs, update their email addresses, or change phone numbers), some details may become outdated between updates."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"how-to-report-incorrect-data","__idx":2},"children":["How to report incorrect data"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If you reveal a contact and the details are incorrect, you can report it directly in the product:"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Open the contact in ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Lusha Search"]}," or the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Lusha Extension"]},"."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Click the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["thumbs down"]}," or ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Report"]}," icon next to the incorrect detail."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select the reason (e.g. wrong number, bounced email, no longer at company)."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Submit the report."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Reporting incorrect data helps Lusha improve its database and may be used to assess your credit refund request."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"credit-refund-policy","__idx":3},"children":["Credit refund policy"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Credits are deducted at the point of reveal, not at the point of use. Because of this, Lusha does not automatically refund credits for data that turns out to be inaccurate. However, if you believe credits were deducted in error or for clearly invalid data, you can contact our support team to request a manual review."]},{"$$mdtype":"Tag","name":"blockquote","attributes":{"className":"callout-note"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["💡 ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Note:"]}," Our support team reviews credit refund requests on a case-by-case basis. Submitting a data quality report through the product strengthens your request."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["When contacting support, include:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your account email address"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The name of the contact whose data was incorrect"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Which detail was wrong (phone number or email address)"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The date the contact was revealed"]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"understanding-lushas-data-coverage","__idx":4},"children":["Understanding Lusha's data coverage"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Lusha's database is built from multiple verified sources and is refreshed continuously. Coverage and accuracy can vary by region, industry, and seniority level. For more detail on how data quality works, see ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/user-guide/getting-started/understanding-data-quality-and-coverage"},"children":["Understanding Data Quality and Coverage"]}]},{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/user-guide/getting-started/understanding-data-quality-and-coverage"},"children":["."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You're all set — if you've encountered incorrect data, the quickest path is to report it in-product and reach out to support if you'd like a credit review."]}]},"headings":[{"value":"Reporting on incorrect data","id":"reporting-on-incorrect-data","depth":1},{"value":"Lusha's data quality commitment","id":"lushas-data-quality-commitment","depth":2},{"value":"How to report incorrect data","id":"how-to-report-incorrect-data","depth":2},{"value":"Credit refund policy","id":"credit-refund-policy","depth":2},{"value":"Understanding Lusha's data coverage","id":"understanding-lushas-data-coverage","depth":2}],"frontmatter":{"title":"Reporting on incorrect data","description":"Lusha's policy on requesting a credit refund when a revealed phone number or email address turns out to be wrong or outdated.","seo":{"title":"Reporting on incorrect data"}},"lastModified":"2026-06-25T09:04:29.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/user-guide/billing-and-payments/reporting-on-incorrect-data","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}