{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-user-guide/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"redocly_category":"User Guide","type":"markdown"},"seo":{"title":"Billing FAQ","description":"Access documentation, use cases, and technical guides for Lusha. Learn how to query our comprehensive dataset of business profiles and company information using our three main endpoints.","siteUrl":"https://docs.lusha.com","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"billing-faq","__idx":0},"children":["Billing FAQ"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Here are answers to the questions our team hears most often about billing, credits, and plan management for our Self Service plans."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"credits--usage","__idx":1},"children":["Credits & usage"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["What counts as a credit?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"A credit is used each time you reveal a contact's phone number or email address. ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Credit costs per detail vary depending on your specific plan."]}," Viewing a contact you've already revealed costs nothing."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Do unused credits roll over?"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["On ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["monthly"]}," plans, unused credits roll over to the next month, up to 2× your monthly limit. For example, on a 100-credit plan, you can hold a maximum of 200 credits at any time. If your monthly subscription is not renewed, unused credits will be forfeited."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["On ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["annual"]}," plans, credits do ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["not"]}," roll over under any circumstances. All credits are allocated upfront for the annual cycle and expire at the end of that cycle — unused credits are forfeited, even if the subscription is renewed."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Where can I see my remaining credits?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"​",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Press your name"]}," in the left navigation ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["→ ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://dashboard.lusha.com/insights"},"children":["Analytics"]}]}," to see your total, used, and remaining credits for the current billing cycle. Admins can also view usage per team member."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["When do my credits renew?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Settings →"]}," ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://dashboard.lusha.com/account/subscription"},"children":["Payment & Subscription"]}]}," to find your renewal date. Credits reset on that date each month (or year, for annual plans)."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Can I buy more credits mid-cycle?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Yes. Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Settings → ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://dashboard.lusha.com/account/subscription"},"children":["Payment & Subscription"]}]}," to add credits. Upgrades to a higher plan apply immediately. Scale users can reach out to their dedicated Account Manager."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"plans--upgrades","__idx":2},"children":["Plans & upgrades"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["What are the 5 Lusha plans?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Lusha offers Free, Starter, Pro, Premium, and Scale. For a full feature comparison, see our ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://www.lusha.com/pricing/"},"children":["Pricing Page"]},"."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["What happens if I upgrade mid-cycle?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Upgrades apply immediately. The charge for the remainder of your current billing period is prorated - you pay only for the days remaining in the cycle."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["What happens if I downgrade?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Downgrades take effect at the end of your current billing cycle. Your current plan and credits remain active until then."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Can I get a custom plan?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Yes. The Scale plan is fully customizable - including credit volume, seat count, and contract terms. Contact the Sales team to discuss options."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"payments--invoices","__idx":3},"children":["Payments & invoices"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Why was my payment declined?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Common reasons include an expired card, insufficient funds, or a billing address mismatch. Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Settings → ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://dashboard.lusha.com/account/subscription"},"children":["Payment & Subscription"]}," → Update Payment Method"]}," to update your details. For a full table of decline reasons, see the ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/user-guide/billing-and-payments/why-was-my-payment-declined"},"children":["Decline Payments Reasons article."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Where can I find my invoices?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Settings →"]}," ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://dashboard.lusha.com/account/subscription"},"children":["Payment & Subscription"]}]},"   ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["→ Invoices"]}," to view and download all past invoices and receipts."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Note:"]}," Scale users can view invoices from April 2026 onward. For older invoices, please reach out to your Account Manager. Self-Service users have full access to their complete invoice history."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Do you charge VAT or sales tax?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Lusha charges VAT where required by law. See the ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/user-guide/billing-and-payments/tax-related-documents-provided-by-lusha"},"children":["Tax-Related Documents"]}," article for details on tax forms and certificates."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"subscription-management","__idx":4},"children":["Subscription management"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Does my plan renew automatically?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Yes - paid plans renew automatically unless you cancel. Free accounts do not auto-upgrade. You can manage your subscription in ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Settings →"]}," ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://dashboard.lusha.com/account/subscription"},"children":["Payment & Subscription"]}]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Can I freeze my subscription instead of cancelling?"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes. You can freeze your account for 1 or 2 months, up to twice per year (with a 3-month gap between freezes)."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Settings →"]}," ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://dashboard.lusha.com/account/subscription"},"children":["Payment & Subscription"]}," → Cancel Plan → Continue Cancel → Select the Freeze Duration"]},"."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Admin access is required. Freezing doesn't permanently cancel billing - cancel separately if needed. Your existing credit balance stays usable during the freeze — freezing pauses billing and new credit accrual, not your access to spend what you already have."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Freezing is available only to our monthly plans."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["How do I cancel?"]},{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]},"Go to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Settings →"]}," ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://dashboard.lusha.com/account/subscription"},"children":["Payment & Subscription"]}," → Cancel Subscription"]},". Your access continues until the end of the current billing cycle. For details on what happens to your data after cancellation, see the ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data"},"children":["Account Cancellation Details"]}," article."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"_","__idx":5},"children":[]}]},"headings":[{"value":"Billing FAQ","id":"billing-faq","depth":1},{"value":"Credits & usage","id":"credits--usage","depth":2},{"value":"Plans & upgrades","id":"plans--upgrades","depth":2},{"value":"Payments & invoices","id":"payments--invoices","depth":2},{"value":"Subscription management","id":"subscription-management","depth":2},{"value":"","id":"_","depth":1}],"frontmatter":{"title":"Billing FAQ","description":"Answers to the most common questions about Lusha's billing, credits, and plans.","seo":{"title":"Billing FAQ"}},"lastModified":"2026-07-29T06:35:09.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/user-guide/billing-and-payments/billing-faq","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}